Legislation/Jurisdiction
The Ombudsman is an Officer of Parliament which means our office is independent of government. The Ombudsman receives and considers complaints from members of the public about Northern Territory Government departments, statutory authorities, local government councils, Northern Territory Police or Correctional Services.
What we do and how we do it
The services provided by the Ombudsman aim for the highest quality, to be open to scrutiny and accountable. As such, the Office has developed a service charter (or Standards) against which our services can be assessed.
Working with stakeholders
The Ombudsman Act has two objects. The first object relates specifically to investigating and dealing with complaints. The second, and equally important object, is to "improve the quality of decision-making and administrative practices in public authorities".
Information in other languages
How to contact the office in a number of commonly spoken Languages within the Northern Territory including German, Greek, Indonesian, Chinese, Tagalog and Vietnamese.
Our people
Learn about the people at Ombudsman, including the Deputy Ombudsman and Office of the Ombudsman.
Our policies
The Ombudsman/Information Commissioner 2020/24 Strategic Priorities were developed to provide guidance and a general framework for our annual business planning.
Contact us
Contact us at the Ombudsman via phone, fax, email or our address.