The Ombudsman NT only deals with complaints about NT government and local government bodies, including the conduct of NT Police officers.
There are many other offices that can accept and deal with complaints about particular government and private sector functions. Even for NT government and local government complaints, there may be a more appropriate office to deal with your complaint.
It is important that you look through the list below, to see if there is an alternative agency to address issues you are concerned about.
Alternative complaint handling offices:
Aged services
Health and Community Services Complaints Commission
GPO Box 4409, Darwin NT 0801
1800 004 474
www.hcscc.nt.gov.au
Banking, Financial, Superannuation, Insurance
Australian Financial Complaints Authority
GPO Box 3, Melbourne, VIC, 3001
1800 931 678
www.afca.org.au
ASIC MoneySmart
1300 300 630
www.moneysmart.gov.au
Centrelink, Child Support
See entry under Commonwealth government agencies
Children - vulnerable children
Children's Commissioner
GPO Box 3779 Darwin NT 0801
1800 259 256
www.occ.nt.gov.au
Commonwealth government agencies
Commonwealth Ombudsman
GPO Box 442, Canberra, ACT, 2601
1300 362 072
www.ombudsman.gov.au
Corruption and improper conduct
Independent Commissioner Against Corruption
GPO Box 3750, Darwin NT 0801
1800 250 918
www.icac.nt.gov.au
Disability services
Health and Community Services Complaints Commission
GPO Box 4409, Darwin NT 0801
1800 004 474
www.hcscc.nt.gov.au
NDIS Quality and Safeguards Commission
1800 305 544
www.ndiscommission.gov.au
Discrimination
Anti-Discrimination Commission
LMB 22 GPO, Darwin, NT, 0801
1800 813 846
www.adc.nt.gov.au
Employment – general
Fair Work Ombudsman
13 13 94
www.fairwork.gov.au
Employment – NT government
Office of the Commissioner for Public Employment
08 8999 4282
www.ocpe.nt.gov.au
Gambling and Licencing, including security guards
Licencing NT
GPO Box 1154, Darwin NT 0801
08 8999 1800
agd.licencingnt@nt.gov.au
Goods and services - private sector, including residential building
Consumer Affairs
PO Box 40946, Casuarina NT 0811
1800 019 319
www.consumeraffairs.nt.gov.au
Australian Competition and Consumer Commission
1300 302 502
www.accc.gov.au
Health Insurance - private
Private Health Insurance Ombudsman
GPO Box 442, Canberra ACT 2601
1300 362 072
www.ombudsman.gov.au
Health services
Health and Community Services Complaints Commission
GPO Box 4409, Darwin NT 0801
1800 004 474
www.hcscc.nt.gov.au
Information access - NT or local government
Information Commissioner
GPO Box 1344, Darwin, NT, 0801
1800 005 610
www.infocomm.nt.gov.au
Information access - private sector or Commonwealth government
Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
1300 363 992
www.oaic.gov.au
Infringement Notices
See details for challenge on your Infringement Notice
Lawyers
Law Society Northern Territory
GPO Box 2388, Darwin, NT, 0801
8981 5104
www.lawsocietynt.asn.au
Privacy – NT or local government
Information Commissioner
GPO Box 1344, Darwin, NT, 0801
1800 005 610
www.infocomm.nt.gov.au
Privacy – private sector or Commonwealth government
Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
1300 363 992
www.oaic.gov.au
Real estate, business or conveyancing agents, body corporate managers and auctioneers
Registrar of Land, Business and Conveyancing Agents
Department of the Attorney General and Justice
GPO Box 1154, Darwin NT 0801
08 8999 1800
Rentals - private
Commissioner for Residential Tenancies
PO Box 40946, Casuarina NT 0811
1800 019 319
www.consumeraffairs.nt.gov.au
Telephone, Internet
Telecommunications Industry Ombudsman
PO Box 276, Collins Street, West Melbourne VIC, 8007
1800 062 058
www.tio.com.au
Unfair Dismissal
Fair Work Commission
GPO Box 969, Darwin NT 0801
1300 799 675
www.fwc.gov.au
Victims of crime
Victims of Crime NT
1800 672 242
www.victimsofcrime.org.au