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News and publications

Women in Prison II - Vol 1

Volume 1 of an investigation report by the NT Ombudsman into systemic concerns surrounding the conditions for women prisoners in the Alice Springs Women's Correctional Facility.

Surveillance Devices Compliance Report (July 2017)

Report to the Attorney-General and Minister for Justice on Compliance by Northern Territory Police Force with Surveillance Devices Act - Report Issued July 2017

Surveillance Devices Compliance Report (Dec 2016)

Report to the Attorney-General and Minister for Justice on Compliance by Northern Territory Police Force with Surveillance Devices Act - Report Issued December 2016

Surveillance Devices Compliance Report (Second Report 2016)

Report to the Attorney-General and Minister for Justice on Compliance by Northern Territory Police Force with Surveillance Devices Act - Second Report 2016

2015–16 Ombudsman Annual Report (PDF 1.43MB)

Annual Report for the Ombudsman for the Northern Territory for the financial year 1 July 2015 to 30 June 2016.

Report of Compliance by Northern Territory Police Force with Part 2 of the Police (Special Investigative and other Powers) Act

First report to the Minister detailing Compliance by Northern Territory Police Force with Part 2 of the Police (Special Investigative and other Powers) Act which came into force on the 1 July 2015. This report covers the period from the 1st July 2015 to 15th June 2016.

Complaint Handling at Universities - Australasian Best Practice Guidelines

These complaint handling guidelines are intended to assist universities to make their complaint handling systems more robust and effective.

Complaint Management Framework

This is one of two documents that should be read together. This Complaint Management Framework discusses the types of issues that have to be dealt with in the development and implementation of a policy and procedures for complaint management and the related Model Policy sets out a template for the agency's policy development.

Complaint Management Model Policy

This Model policy is intended to be read in combination with the NT Ombudsman's Complaint Management Framework to provide guidance to agencies on the key principles and concepts of an effective and efficient complaint management system. It is designed to be used as a guide for the development or update of agency complaint management policies.